FREQUENTLY ASKED QUESTIONS - NapFun

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FREQUENTLY ASKED QUESTIONS

Shipping & Returns

Currently, we ship to the U.S. only.

No, we do not ship to PO Box

Click My Account > Order Number > Track

Please refer to our return policy here.

Order and payment

We offer several different discounts to all of our customers to help them save their money.

Please DO NOT CHECKOUT DIRECTLY after adding the product to the cart, because our discount needs to be confirmed to save your money on the cart page.

Please click into the CART PAGEto comfirm your order information, Shipping address.

We accept : Paypal, Credit Cardjust like : Visa, Master Card.

Sorry, we cannot process cancellations at this time. Please wait until you receive the product and follow our return policy here.

“Unfulfilled” indicates that your order was received and is in the process of being packaged/shipped. Please note that your order status will be “Fulfilled” after it has already shipped and arrived at its destination.

Product

Below are two techniques on how to get your N8 Pillow into a compact and manageable size.

For beginners

Place the pillow into the back with the pocket facing up.Press the pillow down with your fist and tighten drawstring around your wrist.Remove your hand from the opening and slide the toggle down to tighten and seal the top.Starting on the female side, fold/roll the entire bag in half and seal it firmly with the male strip.

For experts

Simply roll the pillow up from one cord toggle to the other cord toggle while squeezing tightly.If rolled properly, it should look like a cinnamon roll.Place the rolled pillow into the travel bag, wrap the bag’s strap around it tightly, and fasten the strap to the soft patch on the other side.Tighten the bag’s drawstring to securely close the top opening.

Yes. The cover is removable and machine washable and the memory foam can be surface cleaned by hand. To wash the cover, open the zipper on the back to remove the memory foam pillow and machine wash the cover on gentle, cold cycle.

Generally, all memory foam products have a slight temporary odor that will dissipate.  To quicken this process, we recommend you wash the velour cover, gently surface clean the memory foam, and allow it a few days to air out.

Connecting Toggles: Insert the plastic tip on the left toggle into the small hole on the right toggle (which is just below the square release button).

Opening Toggles: Firmly press the square release button on the right toggle and pull apart both toggles. It’s important to note that the toggles were designed to fit together tightly in order to support the full weight of your head, so don’t be concerned if they stick a little bit.

Adjusting Toggles: While the toggles are connected, hold both of the rectangular plastic end pieces in one hand, press in the outer circular pieces on each toggle with the other hand, and slide the toggles up or down to your desired comfort setting.

All of our products are made of high quality memory foam.