FAQ

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Q: How do I contact Customer Support?

A: You can contact our Customer Support by navigating to our Contact Us page.

Q: What do I do if I have an issue with my product?

A: First, we suggest reviewing the Warranty Information of our product offerings for reference of your product warranty. Then to redeem a replacement under warranty, please email  the following information:
-Order Confirmation/Order ID
-Product Name/Title (in cases of multiple orders)
-Brief description of the issue(s) along with picture(s) of the damage (if applicable)

Q: What if need to return a product?

A: Please visit our Returns Information page. Our products have a 2-Year Warranty and most of our other products have a Lifetime Warranty.

Q: How do I inquire about wholesale opportunities?

A: Please visit our Wholesale Inquiries page for more details and fill out the contact form.

Q: How do I sign up for Coupons and Promotions from the NAPFUN brand?

A: Please scroll down to the bottom left corner of this web page and sign up under “Subscribe for Updates” using your email address.
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